ORO Refund Policy

Our promise

Billing should never be a surprise. You can cancel any subscription at any time, in a few taps, with no retention hoops and no questions asked. Cancelling stops the next charge; you keep access until the end of the period you already paid for. Your logged data stays yours either way. You can keep using the free features or export everything from the app (Settings → Export my data).

1. ORO Premium bought in the iOS app (Apple)

Subscriptions purchased inside the iOS app are billed by Apple, and under Apple's rules both the cancellation and the refund are handled by Apple, not by us:

Cancel: Settings app → your name → Subscriptions → ORO Premium → Cancel, or use the "Manage or cancel subscription" shortcut inside the ORO app (Settings → Subscription).
Refund: request it from Apple at reportaproblem.apple.com. Apple decides and issues iOS refunds; we cannot issue them directly, but if you get stuck, email us and we'll help you through it.

1b. ORO Premium bought on Android (Google Play)

Subscriptions purchased inside the Android app are billed by Google Play. Cancelling is done in the Play Store; refunds depend on how long ago you were charged:

Cancel: Play Store app → Profile → Payments & subscriptions → Subscriptions → ORO Premium → Cancel. Cancelling stops the next charge; you keep access until the end of the period you already paid for.
Refund within 48 hours of purchase: Google issues it directly from your order history at play.google.com/store/account/orderhistory.
Refund after 48 hours: email support@orofitness.app within 14 days of the charge and we'll refund it in full, no questions asked. We issue it through the Play Console and it goes back to your original payment method.
OROLAUNCH trial: the 7-day free trial converts to $9.99/month unless you cancel before day 7. Cancelling during the trial costs nothing.

2. ORO Premium bought on the web (Stripe)

Cancel: email support@orofitness.app to cancel or refund. The next charge simply doesn't happen.
Refund: if you were charged and didn't mean to be, email us within 14 days of the charge and we'll refund it in full, no questions asked. Refunds are returned to the original payment method, typically within 5–10 business days.

3. Coach subscriptions and purchases from coaches

Payments for a coach's own offers (their coaching subscription, ebooks, programs, merchandise) go directly to that coach's Stripe account. ORO never holds that money. Refunds for those purchases are between you and your coach, and are issued from the coach's account. If a coach is unresponsive or you believe something is wrong, contact us and we will step in.

4. Renewal reminders

We never want to bill someone who forgot they subscribed. Where the platform sends notifications, we remind you before an annual renewal. You can check your renewal date any time in your Apple subscription settings (iOS), your Google Play subscriptions (Android) or by emailing us (web).

Contact

Questions, cancellations, refunds: support@orofitness.app. A human reads every message.